1. In short
Try before you pay: every paid plan has a free trial of 15 days. You can cancel at any time. Cancelling stops the next renewal and you keep access until the end of the period you have paid for. Fees for a period that has started are not refunded, except in the cases below.
2. How to cancel
- Cancel the product's plan from the subscription page in your account, or write to us through the contact form or the details below from the email address on your account.
- If you pay by automatic debit (a standing instruction or mandate), cancelling the subscription also stops future debits. You can also withdraw the mandate with your bank or payment provider.
- Cancellation takes effect at the end of the current paid period. Cancel before the renewal date to avoid the next charge.
3. During a free trial
Nothing is payable during a trial and you can stop at any time at no charge. See the Free Trial Policy.
4. Paid plans and add-ons
- Monthly plans: you can cancel any time. The month you have paid for is not refunded; access continues to its end.
- Annual plans: you can cancel any time to stop renewal. The remaining months of the year you have paid for are not refunded; access continues to the end of the year.
- Add-ons (such as extra spaces, students, members or AI credits) follow the plan they belong to. Unused add-on quantities are not refunded for a period that has started.
- Upgrades: if you move to a higher plan, you pay the difference for the rest of the period as shown before you confirm. If you later move down or cancel, the part already paid is not refunded.
5. When we do refund
We will refund in full, or in part where only part is affected:
- a charge made twice, or in the wrong amount, or after a valid cancellation made before the renewal date;
- a period where we could not provide the Service you paid for for an extended time because of a fault on our side, in proportion to the time lost;
- fees paid for the period after we end the agreement or remove a paid feature in the cases described in the Terms of Service;
- any case where the law requires a refund.
Ask within 15 days of the charge by writing to us through the contact form or details below, quoting the invoice. We will answer after checking and, if the refund is approved, send it to the original payment method within 7 to 10 working days of approval. Taxes charged on a refunded fee are refunded with it. Refunds are made in the currency you paid.
6. Money you collect from your own customers
Payments your customers make to you go to your own payment gateway account. Refunds to them are decided and made by you, not by Sporfy. This policy covers only the fees you pay us.
7. Questions
Sporfy Technologies Private Limited, 976, opp. Global Tech Park (Bosch), Kalapatti, Coimbatore 641048, Tamil Nadu, India.
- Phone: +91 96633 30207
- Message: use the contact form. Choose the topic that fits best and we will reply to the email you give.